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At Mazustee, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
1. Returns
You may return most items within 14 days of receiving your order, provided the following conditions are met:
- Items must be unused, unwashed, and in original packaging.
- Proof of purchase (order number or receipt) is required.
To initiate a return, please contact us at [insert email] with your order number and reason for return. We will provide instructions and the return address.
Please note: Customers are responsible for return shipping costs unless the item is defective or we made a mistake with your order.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping fees are non-refundable, unless the return is due to our error or a defective product.
3. Damaged or Defective Items
If your order arrives damaged or you received the wrong item, please email us at [insert email] within 3 days of delivery with:
- A description of the issue
- A photo of the item and packaging
We’ll send a replacement or issue a refund as quickly as possible, at no extra cost to you.
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened sensory kits or materials
- Customized or personalized products
- Clearance or final sale items (if marked)
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order.
6. Need Help?
We’re here to make the process easy. If you have any questions, reach out to us at:
📧 [insert email address]
📞 [insert phone number, optional]
Let me know if you’d like this adapted for a specific country’s legal requirements (e.g., EU, US, UK), or if you want it rewritten in a more playful tone for a family-friendly brand!